Consumer Redressal

This is a complaint against Sanwal packers and movers. Please be patient and read through it to avoid being in a situation which you may regret. I was looking for packers and movers from Hyderabad to Rourkela and I did a few basic research like reviews, charges, types of movement, loading/unloading, disassembling and assembling, ETA, etc. After narrowing down, found this to be a good option paid them token of ₹2k. The total charge for their service was ₹27k in share without insurance. As per our initial conversation, I was supposed to a partial payment (70-80%) at the beginning and the remainder after delivery. They picked up my belongings on 28th September and promised delivery on 5th October. They provided tracking services for ₹1500 which I had no option but to take, enforced by the company. Once the pick up was done, I received a call from the company owner asking to tell him the total approx amount of my belongings and send him the pickup receipt from the guys who came to pickup my items. I gave him a total and he said you will be charged 3% per 1lac of valuation. I was fine with it so now my total charge was ₹42k change. Note: there are hidden charges like L/R CHARGE, TRACKING CHARGE, COVID CHARGE (this was a funny charge), got the know that GST was excluding which was also not a part of the deal. The above is how the company showcased their professional. I wouldn't lie their packing was done very well but that's for a reason. After an hour the owner again calls me up and asks to pay him the entire amount. I said that I am not ok with it as that was not a part of the deal. He stated that if I don't pay upfront the truck will not move. Extortion, right. This was his way of playing his cards to get the full amount and be least bothered later on. I had no other option but to pay them so that my belongings reach me safely. After I paid, the only thing I could do was to keep a track of my things. Note: Sanwal doesn't have their own logistics services, first and foremost important point. They handed my belonging to a company called Spot On who regularly move business equipments and heavy load items throughout the company. As per their company rule, they don't do house to house pickup and delivery. They have no obligation to any time lost while delivery plus they don't deliver inside your house. Forget about assembling your items that should have been done. Sanwal packers and movers do not entertain any kind of follow-ups for too long. If one keeps a normal follow up of 8 hours even, they get pretty pissed off and put you on DND (DO NOT DISTURB). Then you would be scrambling, nervous and frustrated that the choice you made has been the worst ever decision one could have made. The same thing happened with me. My belongings came from route of Secunderabad-Nagpur-Sambalpur-Rourkela. These were my junction points. My items reached Nagpur and I could see these details through the tracking number provided by SPOT-ON. Once it arrived Nagpur, items remained unmoved for 2 days plus the webpage of SPOTON is finicky. Most of the time it was under maintenance. Called the packers and he said I need to reach out to SpotOn as they will give me an update. Reached them and was told that it was in Nagpur as my belongings were so much that they are thinking to separate my belongings into two different vehicles. I was baffled. Even if my items were going through Sharing, it should have been kept in a sequence of their delivery target location. There should be no need to move an item from one truck to another. It will only damage the packaging and also the third party will take in no obligation to how your belongings are kept. After a couple of follow-ups then finally it moved from Nagpur and reached Sambalpur on 3rd or 4th October and it stayed there for 8 days people, 8 stressful days of my life. My items were kept in a warehouse or something like that until they didn't get a local truck in the state. This shouldn't have happened if it was done in a legit manner. Following up from every individual from packers and movers to the coordinators of SPOTON. In this interim, I gather some intel on who all work for Sanwal packers and movers. Please note these names down - Ajay Swami (owners son- rude, arrogant n the individual to put me on DND), Sandeep Choudhary (only sweet talk, will be empathetic n apologetic, will calm you down and the next time you to try to reach the number, you will find another individual, Pradeep Choudhary (will talk about taking action but will switch off the phone or won't receive. I guess he doesn't know to put a number in DND) and an inside man in the third party Mahesh Sharma who works for SPOTON. I am assuming but it seems Mahesh Sharma works closely with these packers and movers to do transfer things in the most cheapest way. I am not so sure but with logic can estimate the amount would be way less if add on a trailer kind of truck than to send your own. My items came in a very damaged state. The boxes had holes all over, fridge came upside down, my activa stand broken and accelerator cable damaged (could be because of loading and unloading, washing machine with dents, mirrors shattered, bed material scraped, dish antennae dented, aluminum boxes dented, items missing - 2 chairs, aquarium stand, due to boxes torn- dumbles, accesories left behind somewhere, obviously as they were heavy it must have slipped out and they are not ready to go get it for you. Its gone forever. It was a annoying and stressful experience. I almost went to the police to file a complaint. However, I recalled my items have still not come n so remained patience with a nail biting situation. Points to remember: -The reviews are fake in their Google profile. The names I have mentioned above, have given themselves 5 star rating. Its sent across to their immediate family members, friends and colleagues in their business. I was naive, please do not be like me. -Do not pay them full amount, if in any case you go with their services or for the matter fact any packers and movers. I have learnt a lesson which will be treasured till life. -Meet the owners in person. Check if they are moving the items themselves and if there is no inclusion of any third party. Ask for testimonials. -Check for the exact amount including insurance, any hidden charges, do not pay any amount to the guys who come to do the packing (make it very clear) -Take recommendations from friends, colleagues & relatives. Note: This is a child company of Aditya Packers and Movers. I have verified this from the third party. The pickup receipt from the packers and movers from SPOTON clearly mention the company Aditya and not Sanwal. I would never ever recommend these people as packers and movers. I have my review added on Google. It wouldn't be this long. Apologies for ranting out so much. Just sharing my pain to avoid others being in the same situation. Hopefully this helps.