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Complaint #32584 — Ishan Sethi
Filed: 24 Oct 2020 ·
Address: VPO Kharwan-Yamuna Nagar
Sir/Madam,
I booked international airline tickets through Makemytrip.com. The details of bookings are as follows:
1. Booked Date: Sat, Jan 25, 2020
2. Travel Date: 16th March 2020
3. Booked ID: NN7015251744832
4. PNR 9TFJRA
5. Airline: Vietjet
6. Delhi to Denpasar Bali
7. No. of Travellers: Two
However due to restrictions imposed by Government of India, due to outbreak of COVID-19 pandemic, my client could not travel on the booked date and accordingly applied for refund with the airline as the travelling was not possible due to COVID-19 pandemic.
On dated 20th August 2020, My client got an email from Vietjet air confirming that the booking amount has been refunded to the booking agency i.e makemytrip.com. (Copy of email is attached). Thereafter my client approached the makemytrip various times through the customer care number for the refund but could not get the refund back.