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Complaint #32582 — GIRDHARI LAL GUPTA

Filed: 24 Oct 2020  ·  Address: 114C, DDA FLATS, GULABI BAGH, DELHI, 110007
I have booked total of 7 return seats from Delhi to Indore through Make my trip (Booking ID: NF21175269151980) on 28 th February, 2020. My flight details are (i) Delhi to Indore by Air Asia (eticket No E1DZMM) for 10th April, 2020 and return Ticket (ii) Indore to Delhi by Indigo (eticket No :ZNTPXA) for 12th April, 2020. Total amount paid is Rs 47857/-. Both the flights were cancelled by Airlines due to COVID 19 Lockdown. Indigo Airline has credited Rs 27615/- in credit shell with conditions to use the amount by march 2021 and in the name of same passengers, it is totally unrealistic to use the amount up to march 2021 due to prevailing COVID situation in the country. Air Aisa has not responded in respect of Delhi to Indore sector regarding refund of amount. Make my trip is also not reachable in this regard. My request is to refund full amount ie Rs 47857/-in my account, I donot want money in credit shell, as there is still lockdown continues and lot of travel restrictions due to COVID. G.L.Gupta 9891170641

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