Consumer Redressal

I have booked total 16 return seats from Mumbai to Delhi Airport of GoAir using www.goibibo.com in the month of July 2019 (PNR MB87JA, P7K6PM U8BRMZ) for travelling in the month of May 2020. However, due to COVID-19 pandemic across the nation, these tickets were cancelled by GoAir as per central Govt. directives. I have repeatedly tried to contact GoAir customer care for redressal of this serious issue, however, all in vain. There is absolutely no response from GoAir customer care and no one is receiving any calls. It is further informed to GoAir that Govt. of India, Office of the DGCA, New Delhi of request of cancellation. I have requested to GoAir Office to process my full refund of ticket booking amount for Rs.1,20,152/- without any cancellation charges levied me as there cancellations have been carried out at their end vide my email dated 28/05/2020. However, GoAir office have completely overlooked my email and have once repeatedly offered Credit Shell Option. Kindly process my request to refund ticket booking amount for Rs.1,20,152/- without deducting any cancellation charges.