Consumer Redressal

GI CARGO MOVERS PVT LTD. This company cheated me and I suffered big loss by handing over my luggage. Many of positive reviews online of theirs are also paid ones. 1. My luggage was loaded in such a way that it could not have survived in any case. -> Activa (Bottom)-> Washing Machine -> Bed on top -> Refrigerator (bottom)-> Bed on top. My TV is broken completely due to their irresponsible behaviour. Please check in photos that I am going to attach. 2. Unpacking Charges were included in bill but didn't unpack anything and I had to personally do all the unpacking. So there was lack of service which was accepted by the company person but he never did anything about it. Goods Damaged : 1. TV broken completely and unusable. 2. Referigerator is damaged very badly. Its working somehow but is in very bad shape and can't be kept in room. 3. Shockers of my activa are damaged because huge amount of load was put on activa for almost 10 days. 4. They never unpacked activa in front of me and they drove it for almost 22 kms without my permission. 5. Table top is damaged badly beyond repair. They lied about insurance. It was never explained to me that insurance is only for fire or accident. I unnecessarily paid them insurance amount. Now the person(Sunil) whom I transferred money is talking rude and bad language over the internet. He is abusing on phone as well. What can I do to recover this loss. Below are the details of the person that did fraud with me: Person Name : Sunil Kumar Phone number: 9342113001 Regards, Damanpreet Singh