Consumer Redressal

ear Sir / Madam , I had booked Air tickets for my entire family on the trip to Maldives. I have done the booking from Makemytrip.com and now when i need to do the changes as per the pandemic, Makemytrip or the airlines i am traveling (Goair) is not supporting me at all. I have told them that we are total 10 travelers, out of which we have 4 senior citizens and2 small kids, looking at the current situation of Covid -19, it is very risky to put their life in danger looking at their age and requested Goair to give us a credit note, which we can use in near future. Goair is not interested in looking into this and has not replied a single email, i have sent almost 4 emails with reminders and now after having a call with them, they are suggesting to reschedule the travel dates by paying a huge amount of 9000/- per traveler, which is very exorbitant. We have clearly said that we don't need a refund but they should atleast give us the Credit Note on the entire amount for 10 travelers. We cannot risk our life traveling to a different country in this pandemic situation. I therefore request you to give us a proper guidance and help us gain justice in this matter. Regards, Tushar 8108224794