Consumer Redressal

Ticket Booking ID:GOFLDAND944AA1580872486 PNR Number:WHK4UX Airline :Spicejet Journey details: Chennai to Kochi Schedule :27/05/2020 The above said flight booking was cancelled on account of covid 19 and subsequently it was informed that the balance has been transferred to credit shell and can be used for booking another ticket during the next 1 year period. Recently (on 10 Oct,2020), I tried to book a ticket through spicejet's website and as I was unable to find any link with regards to credit shell. When I contacted their customer care, I was told that they have stopped taking such bookings and that I have to go through my third party vendor( in my case Ibibo) to use the credit shell. Accordingly, I logged into the Ibibo website and tried to book a ticket using the credit shell. I was able to view my credit shell , but they did not allow me complete the booking. I reported this complaint through their twitter account, but they are not giving me any proper reply or solution to this problem. I request you to kindly look into this issue and find a resolution. Regards Ajai Augustine Ph:-9287565711