Consumer Redressal

Sir, I booked Air Asia flight tickets for two persons Booking/PNR No.JVDZXC for 14th April, 2020 from Imphal to New Delhi through goibibo online on 2nd January, 2020 and payment was made through my SBI debit card. Due to lockdown in nationwide, all the flight scheduled were cancelled. At the same time, Air Asia had informed me through my email that flight scheduled to depart from Imphal to New Delhi on 14th April, 2020 has been cancelled. As my flight scheduled had been cancelled, I claimed to refund my booking amount. On 3rd August, 2020 Air Asia informed me through my email that my refund amount will be sent to the bank from where my flight tickets fare was given within 10-15 days. Therefore, I am still awaited to credit the amount into my SBI bank account. But the amount is not yet credited to my account. On 1st October, when I went to Airport and asked the concerned person of Air Asia, they said that the amount has been sent to my bank. Till date the said amount is not sent to the bank. Therefore, it is requested that necessary action may please be taken in this regard for crediting my booking amount to my account as soon as possible and please also send me either UTR/RTGS no. or transaction No. Now, it is more than six months. Yours sincerely, Golmei Grace rongmei