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Complaint #3252 — Ayan Bhattacharya
Filed: 19 Nov 2013 ·
Address: —
On 13/11/2013 at 1351 hrs I received an mail from ICICI Bank regarding an transaction of Rs. 4940 on my ICICI Bank credit card No. 4477463133787008. Seeing that mail I immediately called on ICICI BANK customer care no.01133667777 regarding that. Between the call when I was asking them to block the card and the transaction I received two more mail regarding two transaction of amounting to Rs.10182 & Rs.18600. The total fraud transaction was of Rs.33722. I complained them for the same also. Then the customer service executive advised me to complain the same with the local police. The same was done by me and confirmation mail with all the attachments was send to the customer service of ICICI Bank. On 15th Nov 2013 I received a mail communication from ICICI Bank that the transaction was made by my mistake only and I have to pay the amount. But why will I pay the amount when the transaction was not made by me and I have not shared the secret numbers to any one. Please help me.