Consumer Redressal

One of the Agent Mr Kumar of YOU BROAD BAND, phone no.8686143797, contacted me and promised me that he will provide 75 MBPS 6 months unlimited Internet Broad Band Connection within 3 days. As my children are having online zoom classes it was imment to take the connection. On 13/09/2020 subsequently I paid Rs.4,470/- including GST, vide receipt No.476148; dt:13-Sep-2020. After that no sign of that person. I tried to contact him over phone several times, he used to disconnect my call. After repeated attempts he lifted the call, i banged him like anything, unable to bear my wrath he introduced to one Mr Santhosh-ph no.9705567746, he said within two days the problem will be solved, even after 7 days there is no breakthrough. i contacted him again and threatened with police complaint. He said there is no provision at your locality to provide you the internet connection, i am recommending for refund of the amount paid by you. He took my Bank details, even after one month nothing materialized. Today again i contacted him again, he said your cheque is ready and will reach you within 15 days. i contacted the customer care ph;+919121291212. That is a hopeless customer care. They taken down my request and they said it will take 45 days more to refund my amount. This is how the 'YOU BROAD BAND' cheating the customers by taking money in advance and not providing the service. I request stringent action should be initiated against the culprits immediately.