Consumer Redressal

Dear Sir, I have handed over my household things to Prime Relocation Movers on 17th Sep for Shifting from Mumbai to Coimbatore and I have paid full amount to Pakers& movers in advance as they demand after picking up the materials, i have all the evidence like their bill copy and their official conformation and whatsapp chats and voices recording, now nearly last 20 days am struggling to get the update on my consignment, and I came to know that materials are not yet dispatched from Mumbai, now packers are not responding calls nor whatsapp, please let me know how can i catch hold them and to get my consignment back