Consumer Redressal

Dear Sir, I would like to raise an issue with cleartrip, please let me know what I can do to get my refund. Flight Ticket Booked on : 26th Feb 2020 for journey on 30th April 2020. Booked through : Cleartrip (Trip ID : 20022660980) Airlines : Sri Lankan airlines. Flight Ticket amount : INR 40,321 Total Amount Paid : INR 42,414 (includes 2,093 for Freedom Fare, in which I can cancel anytime and get full refund). Paid Through. : Axis bank credit card. Cancelled on : 15th April NOTE : The difference in flight ticket amount and amount paid is INR 2,093 for “Freedom Fare” which was introduced at that time. This premium amount is for full refund even I cancel. After cancellation, i used to get mails from cleartrip that it will be refunded within 60 days, etc.... now finally my cleartrip trip history says, " i have travelled". I have proofs that I cancelled that I have cancelled my flight, and the amount will be refunded in 60 days.. please do the needful to resolve.