Consumer Redressal

I had booked return ticket Del-Singapore-Beijing for travel date 04 Aug 2019 with Singapore Airlines through Goibibo.com. My return leg was unused and was changed to open status for use till 04Aug2020 by Goibibo vide their mail dated 22Aug2019. However, due to Covid-19 the unused travel could not be availed. I approached Goibibo in June-July for resolution but it was unreachable and on mail/FB remained non responsive. Hence, I approached Singapore Airlines and after many mail exchanges, it extended the travel as a special case till 31Dec20 FOC vide mail dated 28Jul20. However, later the airlines cancelled its own offer and asked me to claim refund through Goibibo. On apprising the airlines of Goibibo being non responsive, the airline executive assured me that Goibibo would contact me. Goibibo cancelled the ticket and issued me a refund amount notification of Rs 53453 on 04Aug 20 and vide mail dated 19Aug20 asked for account details as they were not able to transfer amount due to technical issues. After sharing required details immediately on 19Aug20, I waited for nearly 20 days and then started follow up. Goibibo responded only vide its mail on10Sep20 that it had received Rs2570 from the airlines as tax refund and claimed to transfer Rs 1149 to me after deducting its convenience fee. This is not acceptable as this was fraction of amount notified to be refund by Goibibo earlier. Even from this small amount it was deducting convenience fee which was more than 50% and is unjustifiable as this is tax amount being refund. Further Goibio has not even transferred the Rs 1149 till date and claimed to have been transferred by them, which is clearly an act of cheating and fraud. Goibibo was informed of this repeatedly by mail and it has been non responsive and vide their mail 12Sep20 Goibibo fraudulently closed the case by making false claims that I was not responding to their calls when I was desperately waiting to hear from them. I again approached the airlines to resolve the issue. But they refused to release any unused booking amount beyond the taxes stating the ticket was valid for only 3 months vide their mail dated 14Sep20. This was despite sharing with them the Goibibo mail dated 22Aug2019 extending the travel date till 04Aug2020 and Singapore Airlines mail dated 28Jul20 accepting and extending the ticket to 31Dec20. They now refused to even provide a credit for future travel in lieu of a valid ticket being cancelled by them due to Covid19. Instead they directed me to speak to the agent Goibibo only. I am being harassed and cheated both by Goibibo and Singapore Airlines and am aggrieved as for no fault of mine the ticket has been cancelled and no fair resolution is being offered by either the agent or the airline. I seek from Singapore Airlines and Goibibo.com full refund of the unused part of valid ticket which is 50% of booking amount of INR55,944/-