Consumer Redressal

Most respected Sir, This mail is in connection with the online distance education programme of NMIMS for PGDM - HR (Post Graduate Diploma Management - Human Resources). My children viz. Miss Gayle Dweltz having ID No. 77120458466 and Miss Deveney Dweltz having ID No. 77120984720 had enrolled for admission to this course in July 2020. Accordingly, fees payment was made as follows: 1) Miss Deveney Dweltz - Order No. 1594272065369, CC Avenue Reference # 109897784944 for Rs. 20000/- only was made on 09.07.2020 at 10:58:06 hrs by Debit Card - RuPay, Customer IP: 1.38.148.18, Bank Ref #: ATM624, Instrument No. 019110805 2) Miss Gayle Dweltz - Order No. 1594350938602, CC Avenue Reference# 109898596266 for Rs. 20000/- only was made on 10.07.2020 at 08:49:06 hrs by Debit Card - RuPay, Customer IP: 1.38.148.7, Bank Ref# ATM292. Instrument No. 019208003 However, despite providing all these above mentioned details to the NMIMS faculty, they have been continuously mentally harassing and torturing us initially claiming that the payment has not been received. I therefore, requested my bank to clear out this doubt, which they did and informed me that the payment has been made successfully. Unfortunately, the NMIMS faculty was still not convinced and thereafter started insisting that the payment has been reversed back to my account. On clarification with the bank and updating of the bank pass book, no such statement has been recorded of payment reversed. Your honor, the bank statement was also forwarded to NMIMS, but to no avail. Despite trying to convince the NMIMS faculty that the payment has been made successfully and there is no reversal of payment, they have deactivated the Student ID of my children due to non-payment of fees. The person contacting us is Mr. Suraj Mishra, Contact No. +918929801773. Your honor, as on 20.09.2020, my children have been logged out of this education programme. If required, my bank can be contacted for clarifications as follows: Name of Bank: Citizen Credit Co-operative Bank Ltd., Byculla Branch, Mumbai, Branch Telephone Nos. 02223719862, 02223726815. Your honor, your strong intervention is requested in this matter since the future of my children's education is as stake as there has been no refund of the fees at all and debarring of my children unjustly from this programme. Out of desperation, I was compelled to forward this email to you your honor. My contact No. is +919819036678 and requesting your kind intervention in this matter. Thanking you, Yours faithfully, Ricardo Dweltz