Consumer Redressal

I booked go air flight tickets on 08 Apr 2020 from Delhi to Kannur vide PNR U5M8YV for 20 Apr 2020. Flight was cancelled due to lockdown imposed. Journey was rescheduled for 04 may 2020 but flight was cancelled again due to further extension of lockdown. As per the official memorandum of Ministry of Civil Aviation (MoCA) number F No. AV- 29011/27/2020-Dt dated 16 April 2020, the airline should be refunded the full amount collected without levy of cancellation charge but go air has not refunded the money despite asked for refund. I tried several times to contact with go airlines through customer care phone numbers but calls were unresponsive. I have sent the complaint through e- mail to Go air with service request number G8-01012206 but no communication was by Go air in this regard.