Consumer Redressal

I applied for membership of Club Holizone on 01/03/2020. I paid Rs. 25,000 as a membership fees in advance and started paying Rs. 30,000 as EMI for the remaining fees. On 03/03/2020, I asked their representative of surat sales office to cancel my membership and initiate the process of refund. I was informed by them that they have forwarded the matter to higher authorities and I will be notified by customer care regarding the cancellation. Since then there has been no communication from their side. I also mailed their customer support asking for the same but they informed me that I am not eligible for refund stating that cooling period is over. "As per the point (e) from Declaration & Undertaking - The “HCRIPL” shall refund the Money if member is withdrew/cancelled within 10(ten) Days (‘’Cooling period”)." Since I asked for cancellation just after 2 days of being member of the club, I was eligible for refund. But I did not get any response from them since the said mail. I was constantly trying to contact their customer care numbers but all in vain. Please guide me how to proceed further in this matter.