Consumer Redressal

Inspite of AirVistara acknowledging the refund of cancellation, Kiwi.com, the travel agency associated with AirAsia through whose website we booked the tickets has refused to refund the tickets. Regards Kashinath Katakdhond 9619993808 kkatak@gmail.com ---------------------- Forwarded message --------- From: support.en@kiwi.com <support.en@kiwi.com> Date: Thu, Aug 13, 2020 at 12:16 PM Subject: Re: Airfare Return - Cancellation due to Lockdown To: Kashinath Katakdhond <kkatak@gmail.com>, <custrelations@airvistara.com> Dear Air Vistara, Thank you for getting back to us. We would like to thank you for providing us the information. It will be forwarded to our finance team to review and we will get in touch with the passenger.  If you have further queries, do not hesitate to contact us. The availability of our customer support depends on the level of Kiwi.com Service you have selected during booking. We will be more than happy to assist you. Kind regards, Jesse C. Travel Consultant Kiwi.com ---------------- Cust relations <custrelations@airvistara.com> Thu, Aug 13, 11:56 AM to me, support.en Dear Mr. Katakdhond, Greetings from Vistara. With reference to your email, we have checked your booking and would like to inform you that the remarks are already updated in the booking for the travel agency to process a full refund. You are requested to get in touch with your travel agency to claim the amount. Please consider this as an official email confirmation regarding a full refund of the PNR WUSKJ6. Feel free to write back to us, we will be delighted to assist you. Thank you for contacting Vistara. Regards Nishant Khanna Senior Executive - Customer Relations TATA SIA Airlines Limited W: www.airvistara.com 24*7 Helpdesk Number:- 928 922 8888 ------------------------ Email sent to AirVistara We had made AirVistara booking for travel from Mumbai to Colombo and return fr vacation. India had banned external travel due Corona Virus COVID-19 pandemic announced by World Health Organisation. The flight details are given below: booking no. 109054935 through kiwi.com (partner airline AirAsia) UK 131 21MAR BOMCMB 1150 1415 UK 132 29MAR CMBBOM 0800 1035 Let me know how to get the ticket refund as I have not received the refund from kiwi.com the booking website. AirVistara