Telecom
Active
Complaint #3244 — Rohit Kapoor
Filed: 19 Nov 2013 ·
Address: 209, Vipul Square
Drwery Maritime Services Pvt. Ltd. have PRI A/C No.-15580248 with Airtel. In Aug 2013 bill we are charged with two wrong international calls worth Rs.10845 each of 12 hrs duration each starting in afternoon and ending at 2 AM at night as per call details. We have registered complaint with Airtel for wrong billing and asking for waiver. We have been paying the balance amount for the last 3 months as requested by our Account manager till any resolution comes.In between our services got deactivated thrice due to overdue amount. Last week people from Airtel visited us and told us that we have to pay the charges as the calls are made by us. This is totally wrong and we will not pay the charges. Request you to kindly intervene as this kind of wrong billing and forcing the customer to pay is not correct.