Consumer Redressal

To, The North Bihar Power Corporation Ltd Madhubani, Bihar SUB: COMPLAINT AGAINST WRONG ELECTRICITY BILLS Dear Sir This is regarding electricity bills present to me on 03.01.2019 for payment is not acceptable to me. I noticed clerical and mathematical errors in the bills served to me. I would like to bring my dissatisfactions on following ground; 1. I got new electricity connection on 19.12.2013 but no meter reading conducted until 26/07/2017. Till date, I have been served only 5 Billls. 2. I have been served following bills on various dates with wrong meter reading and applying of higher rate ; S.No Date of Billing Month of Bill Bill No Previous Reading Current Reading Unit Consumption Bill Payable PAID Reamark 1 30.04.2016 2016 March 10011040997 0 0 0 737 0 2 15.06.2016 2016 May 10012279883 0 0 0 857 1054 Paid on 26/07/2017 3 09.09.2017 2016 May 10031367149 4415 9088 4673 22074 22074 PAID ON 15.09.2019 4 03.01.2019 2019 January 10053435661 0 24169 24169 162,945 0 Rs 66204 reduced for wrong billing in JAN 2019 in FEB 2019 Billing after lodgment of complain 5 12.02.2019 2019 February 10055552941 24169 24843 224 2704 0 Dues outstanding showing in Feb bill Rs 102364 6 Requested company to disconnect the line. No billing onward Note: I could not understand why 2016 May Billing, Previous reading was taken as 4415 and current reading taken as 9088. Similarly, JANUARY 2019 dated 03.01.2019 Previous reading was taken wrongly as 0. Though mistakes is being attempted to correct in FEB 2019 billing, errors were not completely rectified. CONCERNS: 1. The electricity consumption is haphazardly arrived without conducting physical reading of meter for month of MARCH and MAY 2016. 2. The single bill for the month of JANUARY 2019 consists of consumption of electricity from Dec 2013 till JANUARY 2019 .The single rate applied even for prior’s months consumptions resulting excess amount of billing by discarding concession and rebates that are entitled if billing was provided on monthly basis. 3. This is gross negligence of billing staff for not providing bills on monthly basis. DEMAND 4. I request to provide me proportionate concession on unit rate and also government rebate for the period month of 2016 June until January 2019 so that I am charged with fair applicable rate. ( Rate during 2016 is Rs. ….. per unit and Rate during 2017 is Rs…….. per unit. 5. I request to waive interest on outstanding amount. Yours Sincerely Gajendra Prasad Chaudhary, CA No: 487997 Madhubani, Bihar