Consumer Redressal

Dear Ma'am/Sir, This is regarding my RBL bank Credit card no- 5239-5045-1016-3663. I have transferred some transactions for the July month statement in EMI from the RBL card login option. After transferring some transactions into EMI's, I realizedb that bank had mentioned some wrong transaction to convert in EMI's, which pertain from May-20 month and already paid. The faulty transactions details are as follows . 1- Rs. 25000/- dated- 26-may-2020 and transaction ID is MT201480078000010009217. 2- Rs. 20000/- dated- 29-may-2020 and transaction ID is MT201510083000010066896. 3- Rs. 15000/- dated- 26-may-2020 and transaction ID is MT201480089000010060093. I have informed the bank about these transactions and they excepted their mistake of converting EMI's for above amount. Now problem is, the bank is charging processing Fees around 299/- per transaction and fore-closure charges around 500 to 600 each plus applicable taxes on same transactions. They are refusing to reverse the charges Even though, I have told that I will not pay any amount against my credit card statement without satisfactory action. I Have also mentioned that I will complain to consumer forum for the same, but they are not taking this matter seriously. In this pandemic time, we all are suffering from money crises and not able to pay our regular dues but the RBL bank is torturing their customers with wrong charges. Kindly help us to resolve this issue so that our hard earned money will not waste in such faulty transaction. Here are some reference numbers during calls to RBL bank customer care. 1- 19721825 on 13-Aug-2020. 2- 19676967. 3- last call on 08-Sep-2020 (no reference number). Waiting for positive reply. Thanks Kamlesh Bisht 9868304717.