Consumer Redressal

Hello Team, I am Praveen and have placed a request for my luggage shifting from Pune( Maharashtra) to Kothagudem( Telangana) with agarwalpackermovers company-Contact number: +917503977775-Ratan Lal on 24th Aug 2020. Since the day i booked my courier with this company they have kept my luggage in their office and have been demanding money and said they will courier my luggage only if i do the complete payment. Suspecting that my luggage will be struck in Pune i have done the complete payment of 6000 rs on 28th August & 30th August 3000 rs each day. Since the day i have paid the amount, this courier Ratan lal has mentally harrased me by not giving the tracking number till 3rd of september. After long struggle and hundreds of calls and followup with this guy he has given me a courier tracking number. After such long struggle the courier company guy confirmed that he sent dispatched the luggage via another courier service Rivigo on 4th September. To check the latest progress on my luggage i contacted Rivigo staff on email and calls and they confirmed that my luggage is still in Pune as the courier guy havent done the payment for dispatching my luggage to Rivigo. From the day i.e 24th August till today i am being mentally harassed and being troubled by the Agarwalpackermovers & worst part is they are not sending my luggage inspite of me doing the complete payment. Can i request your help in speaking/connecting with this guy taking a stern action so that he dont cheat the people going forward and help in sending my luggage to the delivery address given. I have the entire bill copy and Rivigo invoice copy & watsup and call records done in this regard. Please do let me know if you need these details in order to share with you. Agarwalpackermovers bill number : 199 Rivigo Tracking Number : 2001137066 Latest status in Rivigo Site is as below 2001137066 Pune î—ˆ WRL Booking date & time 03 Sep 20, 10:54 PM Pickup Completion Date-- Packages3 Download Invoice IN TRANSIT at Pune Further Movement Blocked Reason: Handover Pending Sub-reason: Handover Pending Expected delivery :15 Sep 20