Consumer Redressal

Dear Sir/Madam, Dakshin Haryana Bijli Vitran Nigam(DHBVN) is looting their consumers . Its consumer grievance handling is very very poor, painful and ineffective. Let me present my case of open & shut nature here: With reference to my A/c No. 3866564703, Bill No. 386652689290 dated 30/Jan/2020, actual units consumed/billed (as per meter reading) is 2114 units(Kwh) but total units charged (shown under "Slab Calculation" column) is 2275 units. That means 161units have been charged extra(amounting is Rs. 1014.30). Sir, this kind of error(or sheer loot) I have experienced 1st time in my life as I have recently shifted to Gurugram from Delhi. When I coveyed this to DHBVN Consumers Grievances online(CMPG21000176754 being my Compaint Number dated 27/08/2020), the said complaint was closed immediately and after around 2-3 hours I got following message in regd. email giving completely irrelevant reason:"Status: (Completed) Remarks: Meter reading and bill generation has been set by the HERC which is the regulatory authority and DHBVN has to adhere to the instructions. Your bill has been generated MMC basis, please refer to Sales Circular no. D-14/2020 for further information on DHBVN Site.Action Date: 27/08/2020". Sir, I read entire Sales Circular no. D-14/2020 which is basically power tariff effective from 01/06/2020 and does not relate to my issue at all. Also no where it is mentioned that DHBVN can charge more than the unit consumed/billed. Sir, I can send all the details(i.e. My Bill, Proof of my compaint, and DHBVN's reply message via your email id separately. Sir, also please don't take this as my case only. By solving this case as an example, your organisation would provide relief to millions of electricity consumers of Haryana who are being looted like. this. Expecting an early reply. With regards, Ashish Gujral