Consumer Redressal

Company: GTPL Hathway, Ahmedabad User ID: maulikc101 Mobile Number: +91 9974282781 Support Ticket ID: 50956 I had registered a ticket to transfer my fiber internet connection to a new address on 27th July, 2020 with ticket number 50956. Today is 29th Aug, 2020. It has been 1 month and 2 days. GTPL has not transferred my connection yet. GTPL also closed this ticket number without transferring my connection. They also denied extending the validity of my plan due even after delay from their end. I have called GTPL Appellate Authority more than 5 times but Appellate Authority is also unable to fix my issue. Expected Solution from GTPL Company: Finish installation + activation of my fiber internet connection as soon as possible or before 29th Aug, 2020. This delay of 1 month and 2 days was a mistake of GTPL company. So, add additional validity of 2 months in my current plan as delay was caused by the GTPL company.