Consumer Redressal

Dear Sir, I have shifted my household goods from Pune to Bangalore through Goel cargo movers and packers,PUNE. A number of my items specified in the materials list have not reached. This fact has been acknowledged by the Goel cargo officer and truck driver. Since then I have been calling him regularly, but he is not taking my calls any more. few valuable items( Computer,cooking vessels, Mixer etc) are not reached and few delivered items were damaged. Pl guide me how can take against him ? Thanks Ravinder