Consumer Redressal

Ravindran Nair 8-E, Pocket A3 Mayur Vihar Phase-3 Delhi-110096 email:-ravinair1974@gmail.com mob:-09312877231 Delhi, 27/08/2020 Reference: Make my Trip, booking ID NF28165268781570 dated 26th February 2020 amounting Rs.18717 Subject: flight cancellation due to the corona virus, refund request Dear Sir, Madam, On WED, 10 JUN '20 my wife (Mrs. Karishma Nair) and daughter (Divyanshi Nair) was scheduled to fly Delhi-Kochi with Airasia-I5-2879 from Delhi to Bengaluru and Airasia-I5-1129 Bengaluru to Kochi. This concerned both flights were cancelled by the airline due to corona virus. And the return for both was scheduled to fly on WED, 24 JUN '20 Kochi-Delhi with Airasia I5-326 from Kochi-Mumbai and Airasia I5-884 from Mumbai-Delhi. From these above flights only Kochi-Mumbai, Airasia I5-326 was operational, and Airasia I5-884 from Mumbai-Delhi was cancelled by the airline due to pandemic situation. The flight cancellations were intimated to me through email and messages by Airasia. Refusal of date change / credit shell In the event of a flight cancellation due to the corona virus, I was offered for a date change / credit shell by the airlines. I indicated that I do not want to make use of this offer and requested for a refund of the ticket price. Because of the tickets were booked through the third-party portal Make my Trip, airline was not willing to entertain my query and directed me to check with Make my Trip. After several emails and calls, make my Trip has refunded me Rs.1114 + Rs.4176 = 5290/- only. Whereas I made an online payment of Rs.18717 through Bajaj FinServ card To date I have not received my balance refund. Right to refund of ticket price The Ministry of Civil Aviation, India, has directed airlines to give people’s money back for flights cancelled due to Coronavirus lockdown. It has also asked the airlines not to levy any charges. Even after these directions, people have been complaining that airlines are not giving full refunds on tickets cancelled in the view of COVID-19 outbreak. Refund request I herewith requesting your support for getting back my full refund for the flights cancelled by Airasia. With kind regards, Ravindran Nair