Consumer Redressal

Hi, THANKS FOR HARASSMENT FROM TIKONA TO PAY UNNECESSARY BILL. User ID 1116301833 Choosing Tikona was my worst decision in life. I called and write to customer care so many times but the connection was not closed from their side. EMAIL PROOFS ARE ATTACHED OVER HERE. I Tried calling customer care but they didn't reply properly. And even many technical people visited my home but nobody solved this issue the technical person said in my area their Tikona tower problem but they never solved this issue. And the funniest part is instead of diagnosing this issue they were not ready to make a request for closing the connection. And now they are Harassing me to pay the bill of 1028rs. Which is not even logical And also calling me and intimidate for legal action notice.I already paid a few months' bills unnecessarily for that service which I never used and even I already submitted my Closure request. If your customer is not logged in more than since 2 months, then customer care doesn't bother about this. I used this pathetic service around 2 years and sent a number of emails to them. But they never did anything.I sent an email for discontinuing the service, then a lady from their customer care called me and shouting like hell. And now I am getting calls from customer care every day for asking me to pay this bill.I am not going to pay any bill after sending email of discontinuation.I already paid them every bill before sending the mail for the service which was very poor and intermittent. I have asked their customer services to give me contact details of your company owner, but they are not providing me. So I am filing a legal complaint about harassment and abusing against this Company Tikona. People are calling and abusing me from your end. You are not allowed to abuse a lady unnecessarily. Regards Sindhu On Wed, Aug 26, 2020 at 2:15 PM Legalcolls <Legalcolls@tikona.in> wrote: > >   > > This is a system generated Email, please do not reply to this mail. For further assistance please feel free to write to us at customercare@tikona.in > >   > >   > >                                               Demand Notice > >   > >                                   > > SINDHU NISHA > > H.NO-266 3RD FLOOR SUKHDEV VIHAR JAMIA NAGAR NEAR BY CHURCH NEW DELHI > >                 > > Sub: Your Tikona Service ID No 1116301833 & Billing Account Number 128018726 > > Dear Customer, > > We wish to draw your kind attention to the following facts: > > That Tikona Infinet Pvt Ltd is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services. > That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you > That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same. > > ·         In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.1028. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement of Usage from us, you have grossly failed to make said payments. > > ·         You are requested to make immediate payment of  Rs.1028  and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. > > ·         You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/for-home/customer-support/tikona-care/quick-bill-pay  to choose the best option. > >   You can call Mr.Ankit Mishra on 08860884430 OR Mr. Pawan Gulyani on 09891108744 after making requisite payment. > >   > > Yours Sincerely   > > (Authorized Signatory) > > > ________________________________ > Please do not print this email unless it is absolutely necessary. > > Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Infinet Pvt. Ltd. (“TIPL” ) unless digitally signed by TIPL’s authorised signatory. TIPL does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.