Airline
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Complaint #32309 — Rohan Shah
Filed: 25 Aug 2020 ·
Address: A-502, Karma Vihar Bld, Plot No. 273, Station Road, Ghatkopar East, Mumbai 400077
I haven't heard back from Air India for the past 2.5 months. Why do customers have to pay for your bogus, non-functional and substandard quality website you host currently for online bookings?
As mentioned in my previous email, I never received any confirmed e-ticket number or flight booking after a technical glitch in the AI website during the VandeBharat flight booking.
Amount paid is USD: $1360.41
Amount debited in INR: Rs 1,03,098.87
PNR HE79E: ORD to DEL
Passport No: J7722037
That is the reason I had to book another ticket from EWR to BOM on June 20, PNR J2MWN.
It's highly frustrating and I am planning to take it to the grievances cell if I don't hear back within the next 24 hours. Your representatives who talk on the phone are merely jokers meant to entertain customers and are purely clueless about everything.
Thanks,
Rohan Shah