Consumer Redressal

I had done a Booking with Zoomcar on 13-03-2020 vide Booking ID # JPS6NGJ8J and paid ₹ 29,047 for scheduled Car Rental Service from 21-07-20 to 24-07-2020.Due to Covid-19 scenario, I had cancelled the Booking well in advance on 13-05-2020 and refund as per there Cancellation policy after deduction of ₹ 200/- for ₹ 28,847/- was to be credited within 15 days as the payments done through Credit Card.Since Day 1, I have been chasing and following Zoomcar, but they have failed to comply with all the Dates of Refund promised by them on Several Occasion. As per process/polices of Zoomcar I should have received the refund by 28-05-2020, however I was informed that it was delayed due to Coivd-19 and refund shall happen by Jun'20 end. Then after reminding and chasing them for 15 days they said it will take 2 weeks to process refund & I again got another date of July End. This is the 3rd Failure to comply with their own commitment. Sir I had made the payment through credit card and since the Bank in Charging Interest on the amount due and I cannot Make the payment myself as the Refund will be processed directly to the Card. I have written to them on mails, had conversation on calls & even reached them on Twitter but they are doing nothing for my refund from past 75 Days. Request your assistance in getting my money refunded immediately. Would be grateful to you. I have been sending constant reminders, however every time there is single response to provide refund asap. Thanks & regards, Saurabh Dadhich 9818225352