Consumer Redressal

Dear Sir, I have shifted my household goods from Pune to Bangalore through Goel cargo movers and packers,PUNE. A number of my items specified in the materials list have not reached. This fact has been acknowledged by the Goel cargo officer and truck driver. Since then I have been calling him regularly, but he is not taking my calls any more. few valuable items ( computer,cooking vessels , mixer etc)are not reached and few delivered items were damaged. Pl guide me if I can take any action against him & how. Thanks Ravinder