Consumer Redressal

Dear Sir / Madam, I humbly submit before the Honorable Consumer Redressal Forum the below facts: I am a law abiding citizen and GOD fearing person. I hold multiple postpaid vodafoneidea mobile connections from Tamilnadu which I am using in Bangalore, Karnataka. The mobile connections have been obtained by me from 2005. In the past few months, through multiple complaints to vodafoneidea customer care, appellate team, nodal officer team, and CEO through Emails, I have raised the below issues. Mail interactions were from January 2020 and till date there is only one communication stating the issue has been resolved, but I have evidenced to the telecom operator the issue has not been resolved. There is no permanent solution on this. - Mobile number +91 9884459284, which I subscribed for a plan Vodafone RedX with a monthly subscription amount of approx. Rs.1200 plus tax which I was primarily promised superior network in terms of mobile data and network connectivity. Other features were also provided which I do not have concerns. But I have been facing network connectivity issues and mobile data issues. This has had a huge impact on my ability to perform as an individual in my office as I am currently employed in a private firm in Bangalore. I am unable to receive phone calls, messages resulting in huge creditability issues. I am to understand my job is at stake here as a result of this. - Mobile numbers: +91 8939669749 & +91 8939669748 are subscribed by me under Vodafone Red with better network and data plans. Mobile Number +91 8939669748 which was held by me against a dongle for accessing internet. I raised complaint stating the dongle device was not functional and requested for a replacement, but they have not responded. I have also provided request for cancellation of the same, but billing continues and I get harassed for payment of the same. Mobile number +91 8939669749 is being used by my family members. The same issue mentioned above in terms of mobile data and network persists. - I had to unfortunately incur additional costs as in purchasing network pack from other network providers … Vodafoneidea may share my usage on these numbers to prove that my usage is less than the limit provided. Even phone call / SMS have not been utilized owing to network / mobile data related issues. Please note other network providers are providing excellent services which I am not having to face any issues as I am facing with vodafoneidea. THE QUESTION TO BE ANSWERED BY VODAFONE IDEA IS WHY VODAFONEIDEA SOLICITED ME WITH A PLAN WHERE THEY CHARGE ME RS.1200 /- APPROX PM WITH A PROMISE OF BETTER DATA AND NETWORK BUT IN REALITY THE SAME WAS NOT PROVIDED. WHAT IS THE VODAFONE IDEA RESPONSE? Note: the above two points may be substainated / evidenced by the amount of usage in terms of mobile and network done by me. I have emailed the management and appellate team along with nodal team but have not received any amicable solution. All I hear is the team is working on this - For Mobile numbers: +91 98840 54824 & +91 9884459284 I at present do not have issues which is being used by my family in Tamil Nadu circle. I also hold few prepaid connections which my family members use in TN Circle. This point is critical because of a valued and a long standing customer Vodafoneidea is not providing resolution as I feel their governance model is bad. I humbly request the forum to provide me with an amicable solution for the mental agony and frustration I had to incur. Warm Regards, Arvind Narayanan. +91 9884459284.