Consumer Redressal

Hello Sir, I am Raghu Penugondla, booked flight tickets through Paytm in GO-AIR G8-283 from Bengaluru to Pune on 8th April 2020 with PNR - VYLGFT, GDL6UX, H8P98G and booked return from Pune to Bengaluru on 10th April 2020 with PNR – IYYVWT, K59R3C in Go-Air G8-284. My scheduled flight was cancelled on above said dates due to Covid-19 lockdown. I have sent a couple of emails with request number G8-01198974, G8-01186324, G8-01183426 as well and also tried to connect a calls to customer care support team and they didn’t had any curtesy to pick up the call for cancellation and refund of money . Today I received an email saying they will provide me a credit shell to use till May 31st 2021 which I don’t need at all. I had a family function that time, which no longer is there and hence no longer it need. We are not frequent travelers and spent INR RS: 43986/- for flight tickets. I request to please instruct them to release my refund. They have no right to hold up the money in form of credit shell as there was no flight operational. They have not incurred a single rupee cost but still holding my money interest free This is a mischievous money making technique by Go-Air, knowing that most of the people won’t travel due to the pandemic, also how come they expect the same passengers to make the same plan? Please take a legal action on Go-Air and I request to please instruct them to release my refund. Thanking You, Raghu.P