Electonics / Electricals
Active
Complaint #3226 — Kavish Desai
Filed: 18 Nov 2013 ·
Address: Flat No. 1207, 11th Floor, Ram Sridhar Apartment, BTM Layout Stage 2, Bangalore - 76
I had submitted my phone Motorola Raxr Xt910 which was under warranty on Oct 28 to FineFone Solutions, Bangalore (Motorola Authorized Service Center) which was sent to the Motorola facility on Nov 5 (almost a week after depositing the phone) with the following issues:
- Two dead pixels on the left top of the screen
- Booting Issues: Take 2-3 hours for the phone to reboot
I was informed today on Nov 16 that the phone is rectified. However, the issue regarding the dead pixels still persisted. Also, I was told by the service center manager that the Motorola authorized point of contact suggested that since it is a HD screen there would always be 2-3 dead pixels and it cannot be rectified. While the Motorola customer care helpline suggested to submit the phone to the service centre again.I am already pretty pissed off with the attitude and response I have received till now both by the Motorola Authorized Service Center and Motorola helpline.
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