Consumer Redressal

Hello, My flight was scheduled on June 8 with GoAir (to & Fro) Delhi- Hyderabad GoAir cancelled my flight without even giving a prior intimation, on 5th June when i went to e-check-in, there i found that my flight was cancelled. The very moment itself i reported the same to customer helpline but the helpline wasn't working, so i tweeted to GoAir and also wrote a mail to nodal officer, Goair to report the matter. But they never even responded. So i had to book another flight immediately. I again wrote a tweet to GoAir to get the refund but again no response came from there side. Despite of writing so many tweets and emails to GoAir, they never responded to my complaint. On July 1, a tweet came from GoAir stating that they are unable to offer free cancels and refunds and straightaway refused to pay refund. As per the flight cancellation policy of GoAir and guidelines of DGCA, in a situation like this, first of all, they were supposed to notify me, which they never did then they should accommodate me to another flight (+/-24 hours) from original date of travel but they didn't do that. And if they fails to accommodate me to another flight, then a full refund will be given to me without any penalties. So I request you to interfere and instruct airline to credit my money back to my account and don't want a credit shell because i am not a frequent traveler , so a credit shell will be absolutely of no use to me. Expecting your kind support and revert as soon as possible.