Consumer Redressal

I booked air-tickets from Bhubaneswar to New Delhi on 24.03.2020 through flipkart portal booking id is FF2003126003013 through air-vistara airline (PNR NO - PLGTRB) for travel of my family (3 person). Due to COVID -19 restrictions, we could not traveled. I received a message from AIR-VISTARA that we can reschedule the booking till 31.12.2020. Accordingly, I requested flipkart to re-schedule it but they said only AIR-VISTARA can do the reschedule. I contacted AIR-VISTARA and re-scheduled to travel on 31.05.2020 and paid the differential amount. again, due to the pandemic-COVID-19, I have to postpone my travel plan and asked AIR-VISTARA to re-schedule it again but they said re-schedule is not possible only refund is the option, you have to book fresh tickets for travel. As per the conversation with executive, tickets were cancelled by AIR-VISTARA on 23.05.2020. I followed it up with AIR-VISTARA for refund and also with flipkart, AIR VISTARA provided me one ACM no 8022828126/27/28, which is the refund process memo by the airlines and required by the travel agent (Flipkart) to process the refund claim. On 20.07.2020, I gave Flipkart the ACM No given by AIR -VISTARA, even after providing them the ACM no 8022828126/27/28 to flipkart, they are not processing the refund claim and asking me to wait for 90 days to get the refund. You are requested to kindly look into the issue and resolve it to get back the amount of refund. With Regards, BIRENDRA PATRA 123A, 3RD Floor, Savitri Nagar, New Delhi-110017 9999013137