Consumer Redressal

On 29 July 2020. I have contacted Fusionnet web services to install internet at my home. Their executive called me and met me to update about the package and the services, where he told about 60MBPS plan at 7858.80 for 1 year. As i needed internet for my son school education and my work. I got that installed and payment upfront using my credit card. The installation was promised same day, however after taking the payment, i never received any call for installation until the next day. The next day their worker called and updated that the internet will be started in few minutes, The internet services started at around 1 Pm on 30 July 2020. when i checked the speed of the internet it was delivering only 4 -10 Mbps during various time. I called and shared the screen shots with the agent who took the money. He suggested me to call customer care. I did contacted customer care and got the complaint registered. The internet was not working at all. I was being cheated, misrepresented and was a victim of fraud. I asked the agent to disconnect the service and refund my money as he has cheated and done a fraud and taken my money by misrepresenting the services. He has told me to get my money refunded but now i am not getting anywhere. I don't have internet at my home and i have paid for 1 year. I would want double refund from the company for the damages done.