Consumer Redressal

For the entire duration of the month of July, I have no landline or broadband connectivity from BSNL. I have contacted the local office and they assured me the problem will be taken care of but since the last 10 days, the office has been shut. After this, I have tried to contact the Customer Care numbers at least 15 times but the call doesn't connect or it gets disconnected. Due the dependence of online classes and other work on internet, the lack of a broadband connection has resulted in serious mental harassment. The classes can't be attended many times and this has affected by education. I have a customer since the last 15 years and it is shameful that such treatment is being subjected to me. I urge the company to look into the matter ASAP and take the appropriate steps at once.