Consumer Redressal

Dear Sir/Madam, I booked ticket from Easemytrip.com Airline name is GOAir current situation the flight was canceled from the airline and gave it to me in on emails full refund gave it to you within 5 -7 days but almost 30 days completed I have the raise the complaint regarding same but still my issue has been not resolved here I am sending my complete details for the same. This is to inform you that my PNR number is  A3M28F -  A765WM  -  A765WM  -  A3M28F-  A3M28F -A765WM due to the Covid-19 Situation my flight was canceled   I was booked My ticket from Ease,ytrip.com this ticket automated cancel from your side due to the lockdown flight was canceled  many reminders given to the easemytrip.com but still, my refund not initiated from them and customer care executive told me due to your approval is pending from your side he can't  refund my money  Please check my issue as resolve as soon as possible here I attached tax invoice I got from your side    ___________________________________________________________________________Tax InvoiceOriginal for ReceiverGSTIN of Supplier:30AACCG2599K1ZICIN:U63013DL2004PLC217305Name of Supplier:Go Airlines (India) LimitedAddress of Supplier:DABOLIM AIRPORT GOA - 403801 PAN:AACCG2599KPNR No:A765WMClass:Economy ClassInvoice No:3035716379A765WMInvoice Date:19/06/2020Sector:GOI-AMDPlace of Supply:30/GoaDetails of ReceiverName:DHAVAL AGRAWALGSTN/UIN (If Any):Address:Goa State Code:30Email ID of GSTN Holder:agrawaldhaval8@gmail.comCharge CodeCharge DescriptionHarmonized System Nomenclature (HSN)Description of ServiceAmountDiscountNet AmountCGST 2.50%SGST 2.50%TotalFarePrice * Fare (*) 9964 Domestic/International Scheduled Air transport services of passengers 6,376.00 0.00 6,376.00 160.00160.006,696.00 ASF Aviation Security Fee -- Non - taxable 354.00 0.00 354.00 --354.00 UDF User Development Fee -- -- 690.00 0.00 690.00 --690.00 Total    7,420.00 0.00 7,420.00 160.00160.007,740.00 If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider. PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers. (*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees,Convenience Fees and Regional Connectivity Scheme).For Go Airlines (India) Limited    ____________________________________________________________________________Tax Credit NoteOriginal for ReceiverGSTIN of Supplier:30AACCG2599K1ZICIN:U63013DL2004PLC217305Name of Supplier:Go Airlines (India) LimitedAddress of Supplier:DABOLIM AIRPORT GOA - 403801 PAN:AACCG2599KPNR No:A765WMClass:Economy ClassInvoice No:3035716387A765WMInvoice Date:19/06/2020Sector:GOI-AMDPlace of Supply:30/GoaDetails of ReceiverName:DHAVAL AGRAWALGSTN/UIN (If Any):Address:Goa State Code:30Email ID of GSTN Holder:agrawaldhaval8@gmail.comCharge CodeCharge DescriptionHarmonized System Nomenclature (HSN)Description of ServiceAmountDiscountNet AmountCGST 2.50%SGST 2.50%TotalFarePrice * Fare (*) 9964 Domestic/International Scheduled Air transport services of passengers 6,376.00 0.00 6,376.00 160.00160.006,696.00 ASF Aviation Security Fee -- Non - taxable 354.00 0.00 354.00 --354.00 UDF User Development Fee -- -- 690.00 0.00 690.00 --690.00 INFT Infant 9964 Domestic/International Scheduled Air transport services of passengers 1,142.00 0.00 1,142.00 29.0029.001,200.00 Total    8,562.00 0.00 8,562.00 189.00189.008,940.00 If you have opted for food products, you would get an invoice from GoAirlines after the delivery of the product/goods. Services rendered in relation to the sale of goods eg. heating, serving at the place, serving in a box, tearing the wrapper and serving, etc. are all included in the ticket price. In case of No show of passenger or delivery of goods for pre booked meal not taken by the passenger, no refund will be granted. For insurance, you would get an invoice for the same directly from the service provider. GoAirlines has not supplied any goods/services against the insurance and just collected funds from you on behalf of the service provider. PSF/UDF/ADF or any airport charges/taxes by whatever name called are collected by GoAirlines on behalf of Airport Operator as a pure agent. GoAirlines has not supplied any service to passengers against collection of PSF/UDF/ADF or any other airport charges/taxes from passengers. (*Fare includes Base Fare, Fuel(YQ), Passenger Handling Fees, Convenience Fees, and Regional Connectivity Scheme).For Go Airlines (India) Limited Authorised Signatory --          Regards     Dhaval Agrawal   (09898982056)