Consumer Redressal

Dear Sir, I had booked a ticket for my daughter, Shreya K Lakshmanan in spicejet airlines in the month of Jan-2020 for the journey date on 9.4.2020 vide PNR #WY83GP. Due to lockdown on account of Covid 19, flights cancelled and they have put the refund amount in their Credit Shell. As my daughter is not able to travel before March-2021, the ticket has been cancelled by Spicejet customer service desk on my request through their Chat system. The cancellation confirmation received and informed that full amount is being processed. The ticket has been cancelled on 22.5.2020. At the time of cancellation, they have assured that the refund will be paid to my account within 3-4 weeks, but even after two months, the refund not received. When I contacted them again, they said, ticket cancelled and refund processed and contact Cleartrip, which is their travel agent/partner. When I contacted Cleartrip, they said it is under process. Pls be noted that for refund of a cancelled tickets in this digital world, how many days will take? It has taken two months to process, still not received the refund. The airlines and their travel partner is playing with the money of the public. Who will given the interest? Please ban this type of Travel partners and Airlines. I request to pls instruct them to release my refund. Regards,