Consumer Redressal

Subject: Request for lodging a complaint in the form of FIR against Super King Packer And Mover for not delivering my household goods which would be worth around 5L INR My name is Anand Kumar (Mob. No. +917990763344). I would like to bring to your kind notice about a company called Super King Packer And Mover operating from the Address below: Pocket no.- 4, Sector- 23, Dwarka, New Delhi, contact no.- +919818298838 & +917027401986. 2. On my inquiry through the Google search engine, I came to know about this packer and mover company. They had informed that the packing and transportation cost of the entire consignment will be Rs. 14000/-. However, i was not informed about payable service and other taxes and an amount of Rs. 23000 (paid rs. 10000 on 03.07.2020 and rs. 13000 on 11.07.2020) in total has been paid so far as they were saying that they will not deliver the consignment without making payment of Rs. 23000 (including taxes). My material was loaded on 8th July 2020. However, they didn't give me the bill in spite of asking them again and again and said that my amount will be 11,500 rs only. They have cheated and stolen my whole consignment. Despite repeated telephonic conversations they are unable to deliver my household items, one motorcycle, and computer. 3. I had requested for packing and movement of my household items as well as a motorcycle from Delhi (Address: A8, behind Nanda hospital, chhatarpur extension Delhi) to Bihar (Address: C/o- Praveen Kumar, tola char aana, indupur barahiya, lakhishrai, bihar pin code 811302; Mobile number -7990763343) through the above company “Super King Packer And Mover”. Packing of my household items, the Computer as well as my motorcycle/bike was done on 03.07.2020 in presence of my friend Mr. Osho Nandan and gave a payment receipt no 020. The copy of the packing list is also enclosed for ready reference. 4. I waited and followed up with them regarding the delivery. However, despite several Tele conversations, they are unable to deliver my consignment. I was shocked by their careless response. when I called them up, they started to talk to me in a very rude language. On begging and pleading them, they demanded money to be paid in advance and informed me otherwise consignment will not be delivered. Balance of the amount of Rs. 13000 was paid on 11.07.2020. All payment was made through Google pay, screenshots of which are attached. 5. On being contacted, they informed me that the consignment has been dispatched and misled me by dropping the different names of places as the current location of the consignment. Sometimes, they informed me that the consignment has reached Agra, Lakhisarai, or so on. In the meantime, I also got a call from the Delhi company asking for the payment, but I told them that until I am sure of the luggage position, I shall not pay them. After that, I got a call from them and asked for the payment to be made. I explained the lies from their side. Later, I made payment of the balance amount of Rs. 13000 as I was in the dire need of my household items. 6. I am going through a lot of agonies because of all the lies from their side. I am left with just the bare essentials and going through the agony of having lost our luggage and other items. I would request that a complaint/FIR may please be lodged against the company Super King Packer And Mover for not delivering my household goods at the given destination. I am attaching a copy of the WhatsApp message, call records with them and the copies of the invoices and payment evidence for your reference, please.