Consumer Redressal

I have booked the air tickets through Make My Trip (MMT) travel portal for my daughter MRITTIKA BISWAS who was supposed to return back her home at Kolkata after completion of studies at the Tata Institute of Social Sciences, Mumbai. The details of the first ticket booked on 22nd March '2020 are: Airline: AIR INDIA Flight BOM-CCU, AI-675, Date of travel 30-Mar-2020, Booking ID NF70133273464668, E-Ticket No. 098-3760612807 PNR Z9KBX, Amount paid INR 6,271/-. However, due to imposition of lockdown all over the country for the first time, the flight was cancelled by the airlines. Apprehending the four days unlock after the first phase of lockdown the second ticket was booked on 30th March' 2020 from your portal for which the details are: Airline: AIR INDIA Flight BOM-CCU, AI-774, Date of travel 15-Apr-2020, Booking ID NF71150273827740, E-Ticket No. 098-3760643308 PNR HSPDN Amount paid INR 4,837/-. I booked the third ticket for my daughter on 19th April '2020 with a hope that there will be some unlocking days between the 2nd and 3rd phases of lockdown period. Unfortunately that didn’t happen and the flight was cancelled as usual. The details are: Airline: AIR INDIA Flight BOM-CCU AI-774, Date of travel 07-May-2020, Booking ID NF78132274392668, E-Ticket No. 098-3760677820 PNR YTXGK, Amount paid INR 6,817/- Surprisingly, in every cases the flight status showed till the date of journey as scheduled and later as completed though the air line cancelled the flight much earlier as per MoCA directives. The details of the ticket booked on 22nd May, 2020 are: Airline: SPICEJET Flight BOM-CCU, SG-487, Date of travel 26-May-2020, PNR: N6IQFY Amount paid INR 8,757/-. The local adminstration of the state of Maharasthra has arranged a public transport for returning home to Kolkata on 26th of May, 2020 for my daughter and she is back home safely. So, the purpose of booking a flight from Mumbai to Kolkata for my daughter MRITTIKA BISWAS does not exist anymore. Now I would like to request your good selves to kindly process my refund for the three tickets mentioned above and the amount of INR 26,682/- (Rupees Twenty Six Thousand Six Hundred and Eighty Two only) along with interest for the period to be credited to my respective accounts by fifteen (15) days from the receipt of this complain.