Consumer Redressal

Regrettably, to save a paltry sum of less than 200 rupees, CESC has given an unreasonable order (CGRO of all people!) and I have been forced to submit grievance to Honble Ombudsman. It took hours to arrange the submission which includes large number of documents and all done during the pandemic. Yes I am aware that now someone affected will probably find some comma or full stop missing but I shall resubmit after Ombudsman advises “shortcomings”. CESC cannot play with a gentleman’s principles, although it has found shelter in silence. Status: After lodging the complaint, I received a call from Office of Ombudsman stating that my submission was erroneous. I requested that an email be written to me advising me of my error/s if any. I reminded Honble Ombudsman WBERC many times but have not yet received any response. Last registered letter was sent on 10/7/20 as below: 10/7/20 Dear Hon’ble Ombudsman I am given to understand that my Grievance against CESC dated 08/06/2020 was emailed you and original 2 sets delivered to you by IndiaPost. Subsequently I have sent you a reminder dated 03/07/2020 which too has been delivered to you. I am taking the liberty of relaying it to you for your kind perusal *** and would be grateful to receive your response and guidance at your earliest. I would also like to add my comment which is that my representation was lodged with you after the CGRO passed a “reasoned order” in writing, which was communicated to me and copied to you as part of my documents. Regrettably owing to the “unlikely event” of not being satisfied with the Order of CGRO, I was forced to make a representation to the Ld. Ombudsman. I would be grateful to have your response and guidance at your earliest. Thank you. Madan Mohan Saraff