Consumer Redressal

Dear sir/mam, I have bought a Bluestar window AC in May'19 from Reliance digital Bhiwadi ref no TI031051902052019 & it's free service validity period was upto end of May'20 but due to lockdown period (25.03.20 to Jun'20) all stores & service centre were closed as I called to Reliance digital bhiwadi for service in May,'20 itself. In ist week of June I again called to their representative & replied service engineer will come in next two days but not come then, again I called only commitment but no one was there. Atlast, I complained to their service head then, he informed me that this service is chargeable as one year time period has crossed. I again & again asked him for their store & service centre shutdown period during covid-19 but he wouldn't reply. Sir, I have informed them in May'20 last week regarding my service but service centre closed due to covid-19, now, service head is saying that your time period is over for free service. Sir, request you to please intervene in this matter & provide the free service of my AC as committed by Reliance digital. I will be very thankful to you in this regard. Thanks Mitesh sharma 9468250752 7891555541