Consumer Redressal

I HAVE BOOKED FOR TRANSPORTATION OF MY CAR FROM PILIBHIT (UP) TO PUNE ON 06/06/2020 WITH "AGARWAL CAR TRANSPORT PVT LTD", MUMBAI (GSTN-- 27AAMCA1699Q3ZO). A INVOICE WAS ISSUED TO ME DATED 07/06/2020 (INVOICE NO ACT/757/2020) INCLUDING TRANSIT INSURANCE OF RS. 200000/- FOR WHICH ADDITIONAL RS. 2000- WAS CHARGED. I HAVE BEEN PROVIDED THE NUMBER OF MR. YOGESH FROM SS CARGO CARRIER, GURGAON, FOR HANDING OVER THE CAR. THE CAR WAS PICKED UP ON 08/06/2020 BY THEIR PERSON MR. NARENDER. THEREAFTER, EVEN AFTER PASSAGE OF 20 DAYS, WHEN I DIDN'T GET ANY INFORMATION, I CALLED MR. SURENDER (MOB 9022709709). HE MADE FALSE PROMISES THAT YOUR CAR WILL BE DELIVERED BY TODAY EVENING AND AS SUCH, HE WASTED 2-3 DAYS. THEREAFTER, SUDDENLY, HE BLOCKED MY NUMBER. THEN I FOLLOWED UP WITH MR. YOGESH (MOB 9588385352), S S CARGO. HE ALSO MADE FALSE PROMISES FOR AROUND 10 DAYS BUT NOTHING HAPPENED. ON REGULAR CALLS FROM MY SIDE, HE PROVIDED THE NUMBER OF MR. VIKAS (MOB 9987452806) FROM PUNE AND TOLD THAT HE WILL DELIVER YOUR CAR. THEN I CAME TO KNOW THAT THE CAR WAS LOADED FROM ROYAL TRANSPORT, AGRA (MR. SATISH - 7500992211). THEN I STARTED FOLLOWING UP WITH MR. VIKAS AND MR. SATISH BUT THEY ALSO MADE FALSE PROMISES AND WASTING MY TIME TILL 11TH JULY 2020. ON BEING FRUSTRATED, WHEN I TALK LOUDLY ON ALL, THEN IT WAS TOLD THAT YOUR CAR IS STUCK UP AT AHMEDNAGAR AND OUR PERSON IS TAKING THE CAR BY ROAD. FINALLY ON 12TH JULY 2020 EVENING, CAR WAS HANDED OVER TO ME AFTER CONTINUOUS FOLLOW UP. THE CONDITION OF CAR IS SO BAD THAT IT LOOKS LIKE "HORSE RICKSHAW" ETC. IT SEEMS THAT CAR WAS USED VERY RUFFLY FOR PERSONAL PURPOSES. THAT IS WHY, THE CAR METER WAS ALSO TAMPERED. MOREOVER, THE CAR COVER IS MISSING AT THE TIME OF DELIVERY. ON 13/07/2020, WHEN I TAKEN THE CAR AT WORKSHOP, I GOT TO KNOW THAT CAR WAS USED VERY RUFFLY AND DUE TO THIS, THE CARRIER OF CAR HAS ALSO BEEN CRACKED. ONE RIM AND AC PIPE HAS ALSO BEEN DAMAGED. LOOKING ALL ABOVE, IT CAN BE UNDERSTOOD THAT CONSUMER FACE ALL THE DIFFICULTIES DESPITE MAKING HANDSOME PAYMENT. EVEN NO ONE HAS PROVIDED THE TRANSIT INSURANCE COPY. THEREFORE, I HEREBY MAKE AN APPEAL THAT SUCH PRACTICE OF DOING FRAUD AND HARASSING THE CONSUMER SHOULD BE MADE ACCOUNTABLE AND PROPER COMPENSATION SHOULD BE GIVEN. THANKS. MUDIT AGARWAL