Consumer Redressal

I have been complaining regarding a billing issue for past 6 months. Every month I settle the amount, however they keep piling it up as due amount. I spoke to everyone possible with no results. Now they have disconnected my connection since past 72 hours with numerous calls from my side to resolve the issue. The customer service agents are of no use as they only enter your complaints with no service recovery or resolution. After being asked to send mail with the payment receipts & statement, even then there is no response or activation of my connection. The Nodal Officer- Faizal M I seems to be complete negatively service oriented personnel as he neither responds to customer calls not replies or resolves customer grievance mails. I have decided not to continue with Asianet anymore however I shall definitely make them to answer to my grievance.