Consumer Redressal

The following incident took place on 7th July, 2020 at 08:10pm I, Saptarshi Bardhan, Booked a ticket in Air India Airlines from Kolkata (CCU) to Agartala (IXA) on 15th July,2020 at 17:15 and paid through UPI(Gpay) but didn't receive any kind of confirmation i.e. PNR No. in my mail or either in SMS. At that time I thought it was kind of a glitch or server problem. Still I didn't get any response from the concerned authorities. While booking for the ticket my money from the bank was deducted which is ₹2,865.Now I am unable to rebook another ticket due to lack of balance in my bank account as I'm a student. Thus,my only wish is to refund my amount of money (₹2,865) ASAP from the respected authorities concerned with this job by taking some necessary steps.