Consumer Redressal

1. I am Lt Col Ramesh Kumar, SM(retd). I was residing in Flat No 2043, Joy apartments, Plot 2, Sector 2, Dwarka, Delhi-75. I had planned to move my family to Kerala to 41 VIJAY, Mythri Nagar, thottingal, opposite DPO, Palakkad, Kerala-678014, but as old parents were staying alone there, moved to House number 327, ward numer 2, pookottukavu panchayat, post – punchappadam, Palakkad, kerala -678633, a house of our relative lying vacant for the period of quarantine. I had been given the contact of the Packers & Movers in the complaint by my old staff of my office . The details of this agency are INDIAN CARGO PACKERS & MOVERS, 1st floor, H NO 191, CN NO 1391, KH no 615, Rangpuri, New Delhi- 110037 and the contact numbers being 9711806989 with one Mr Sanjay Sharma speaking to us as the contact person. The other numbers from which the person made the call were, 8800880088 and 8114451972. The representative of the company came to my flat and did the survey of the luggage and told that a 18ft truck will be needed and the charges will be Rs 75000/- for an independent truck for my luggage.. This was agreed upon and the packers moved to my house on the 10th of June. By the evening the truck also was placed and loading started, but the luggage could not be accommodated in the truck. The person who had come for the first inspection also came and told that a 21ft truck will be needed so he will take the luggage and shift to the large truck and send the luggage which will reach kerala on the 17th or18th of June. I also paid Rs 32000/- as advance for the same and told him that the balance will be paid after delivery. He asked for more money and I asked him to come to the guest room and collect Rs10000/- the next day. I moved to the army guest house in Delhi cantt the night of 10th June. 2. Next day my wife called the person and he told that the truck will be moving the same day, 11th June, and will reach kerala a day later than told. My wife asked him if the money is to be paid to the driver or someone else and for that was told that it is to be paid into the acct given by him. We also were to drive down to kerala as were issued with state entry pass for the 16th June and so did not want to miss that. We started from delhi on the 13th of June. Enroute we receive a call from Mr Sanjay Sharma that we should make the payment and if possible full balance. We told him that we were travelling and so cannot make at that time but will make a transfer of at best Rs 20000/- and the balance on receiving of the luggage as per the terms. He said that was fine . I asked him to send the driver details along with the Invoice. He sent the Invoice for Rs 96100/- and informed that the drivers name was Rahul and his contact number was 8114451972.He did not mention the Rs 32000/- advance paid in that which surprised me. When asked as to when did the truck leave, he replied that it left yesterday, that is 12th June. However he sent a message that I have to pay the balance amount of Rs 64100/-, which had accounted for the advance paid, in acct of Vikesh Kumar, Acct number 08311000100394757. IFSC code PUNB0083100, Punjab National Bank, Branch Sadulpur. 3. I tried calling on the number of the driver and it was not being responded. I kept trying and in the evening a small child picked the phone and the call was dropped. After some time I received a call back from that number and when asked about the location of the truck, he sounded clueless and when told that am calling from delhi, he said that he had taken the truck from delhi to Jaipur and from there his brother had taken it and that the truck had reached Indore. I told him that the story does not match and there is something wrong. He did not listen to my request of telling the truth and exact location and registration number of the truck but was evasive and asked for payment. Same day I get call from 9079986127 saying that in case I do not pay the balance amount in full he will drop my luggage where ever it has reached and it is up to me to collect the same. I tried to reason with him that I am willing to pay the Rs 20000/- more and pay the rest when I receive the luggage. He did not listen. By this time I was sure that the luggage has not been sent at all. 4. I then contacted Mr AV Rao, who is a old staff of mine who had suggested this agency and requested him to check the actual status by going to the office as per invoice in Rangpuri. It came as a surprise that there was no office and the telephone numbers were not reachable. After much effort it was found out that they were just agents and and the luggage has been sent through another transport agency by them. But still they did not give any details of the driver or truck to Mr Rao. Again on being contacted on the 19th june he was told told that the luggage has gone and reached Bangalore as on 19 June and was shared a number and a location near Yashwantpur, Karnataka.. The number given was contacted and when asked if he was the driver of the truck and about his location, he told me that he was not a driver and was a supervisor of a transport company in Bangalore. He also told me that the luggage has reached Bangalore and I should pay the balance in full for the luggage to move from there. As per him the luggage was with him for the last three days. I asked him to give the truck number and also a video call to show me the luggage so that I can make the part payment of Rs 20000/- for the truck to move, but he refused saying that the Delhi company only can give that. In the meantime I also got call from the delhi company asking for the payment, but I told them that till I am not sure of the luggage position, I shall not pay them. After that I got call from one Mr Pramod Chaudhary, phone number -8287609591. He claimed to be someone known to the delhi agency and asked for the payment to be made. I explained the lies from their side and also that I am from the army and so will not budge against fraud. He told me that he has been dealing with a lot of army officers in moving of luggages and gave reference of a few officers that I also knew. Later in the night he again called me saying that the luggage has been moved from Bangalore and reach me by 24 June early morning and that I should pay Rs 25000/- in the acct given. The contact detail of the driver as Mr Sandeep with contact number as 09053422903 and the truck number as HR 38 GA1611. I tried to contact the driver to check the location but there was no response from him at all. My whole household goods, which has all the things including the clothes apart from the ones carried by us for the 4 days travel from Delhi to kerala and children’s books, are with them from 10th of June and I have reached kerala and waiting to know the whereabouts of the same and am going through a lot of agony because of all the lies from their side. We are with just the bare essentials and going through the agony of having lost our luggage. 5. I again got a call from the company on 25 June saying that the luggage, which as per them was at Yashwantpur is being moved to Palakkad and for that I should give Rs 20000/-. I told them that I will pay only on confirmation of the movement of my luggage. He sent me the number of the driver as8428865226 with truck number TN 99Q 7716. I called the driver and he confirmed that he has been asked to move with the luggage and was at the place where it has been kept. The company asked me that I must deposit at least Rs 10000/- for making payment for the loading and moving of the truck. I did the transfer vide IMPS ref no 017715609384 from my account, which was confirmed by the company also, and was following up with the truck driver. At about 1700h the driver told me that they have all gone and he was not given any load and so he was also moving back to his company. I tried my best to contact the company again and once they told me that the luggage will be with me by 1100h on 26 June. When there was no news from them, I again tried to contact them but got a message that I should contact at 8287609591. Since then have been trying to contact with that number and it is being responded to and at most times is switched off. 6. I lodged complaint with SP, Palakkad and also with Police station Dwarka Sector 9 and Sector 1. The company was called and the person told the police that he was not in delhi and will reach only after one week. He told the police that i have not paid them, however the fact is that i have paid them Rs 42000/-. He also gave the contact of one MrTinku, mobile number 8684876889, saying that the luggage is with him and i can collect it from him. I called him and was told that he was the supervisor of Bharadwaj transport company and he has my luggage with him. He has receive payment from Indian Cargo movers & packers for movement till bangalore. The luggage was brought till bangalore with luggage for some other place as well and from there it is to be shifted to another truck for moving it to kerala. I was shocked as i was told that my luggage was being moved by an independent truck and for that was charged accordingly against the Rs 55000/- that was asked for luggage being carries with luggage of others. He also told me that the delhi company will have to pay for the storage also and then only the luggage will be released. I told him that i am willing to collect my luggage from him and move it on my own, but he refused to hand over without payment from Indian Cargo movers & packers and the orders from his transport company. 7. Would request that a complaint may please be lodged against the company Indian Cargo Movers & Packers for false representation, charging me with the cost of the independent truck and moving it ina combined load, unloading my luggage at Bangalore and not delivering my household goods at the given destination. Am attaching the copy of the whatsapp message with them and the copies of the invoices for your reference please.