Consumer Redressal

Dear Sir/Madam, This is with regards to my booking with SPICEJET for 9th June, 2020, from Mumbai to Madurai vide PNR No. OISK6B. I got a message from Spicejet 4-5 days before the travel that my flight has got cancelled and the amount has been credited to the CREDIT SHELL and I can use the same amount for any future bookings. In this connection I had requested them several times and informed them that I am not a regular traveler by flight and reason for myself travelling to Madurai was to go to my home town due to increase in the COVID-19 cases in Mumbai. However, they said due to the restriction by the Govt. of Tamilnadu they had cancelled my flight, but the same SPICEJET was taking the passenger who were coming from Mumbai by another flight. I had checked it on Makemytrip for the same day travel from Mumbai to Madurai there where flights from Mumbai to Madurai. The highlight is SPICEJET was flying the same flight SG611, which I had booked from Mumbai to Madurai with the passenger from Mumbai, who had come from different flight. So in that case they do not have any restrictions to fly the passengers coming from Mumbai. In light of the foregoing it clearly seems that SPICEJET has purposely given the intimation for travel from Mumbai to Madurai, so that after booking and giving these type of excuses they can utilize the money for a year. Therefore request you to please lodge my complaint and do me a favour to get my money back from them as I had mailed them several times to their Customer Relations Team, Nodal Officer and to the Appellate Officer as well, but they are still sticking to their Credit Shell only. The cancellation was done from their side, so they should refund the full amount instead of keeping the balance in the credit shell for future booking. Would truly appreciate if you could please speak to them and provide me the refund as due to this covid I am facing financial problem and you never know what will happen till March, 2021. Hope to hear a positive reply from your end.