Consumer Redressal

1.WITH DUE REGARDS I MR. ASHISH BANYAL HAD BOOKED AIR VISTARA FLIGHT (UK-890) PNR-(QGX8HV)TRAVEL DATE-21MAR2020 WHICH WAS SCHEDULED TO DEPART FROM HYDERABAD TO DELHI AT 17:40.BUT DUE TO JANTA CURFEW ON 22MAR2020 DUE TO COVID-19 IT JUST RESCHEDULED TO DEPART AT 20:45.WHICH WAS NOT CONVENIENT FOR ME FOR FURTHER JOURNEY AND WAS CANCELLED BY ME AS AN OPTION PROVIDED BY THE VISTARA DUTY MOBILE HYDERABAD(+919100933811). 2.SO THERE AFTER IT IS ABOUT A SUFFICIENT TIME INTERVAL LAPSES BUT NO REFUND IS REFLECTED EVEN I HAVE TALKED TO BOOKING AGENT (UDCHALO).THEY PROVIDED A REPLY TO TALK TO THE CONCERN AIR LINES TO REDEEM THE POINTS OR GET FULL REFUND. 3.AFTER TALKING TO AIRLINES THEY CONSIDER THE CANCELLATION AND FULL REFUND.BUT NOW NO RESPONSE FROM UDCHALO(BOOKING AGENT) IS BEING INITIATED. SO IT IS REQUESTED TO TAKE SUITABLE ACTION AND GET THE ISSUE SOLVE .WAITING FOR YOUR REPLY SOON.