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Complaint #32066 — Taranath Shetty
Filed: 17 Jun 2020 ·
Address: B 1002, Swastik Alps, Brahmand Phase 3,, Ghodbunder Road, Thane West
Hi Team- This is regarding the Air India flight tickets refund amount for 3 PNR’s booked and all flights got cancelled due to COVID-19.
PNR-Y22S2- Date of Issue : 30 Jan 2020 / Date of Travel- 02nd May
PNR- HVFJC- Date of Issue : 31 Jan 2020/ Date of Travel- 04th May
PNR-JG9CF- Date of Issue : 30 Jan 2020/Date of Travel- 04th May
I have tried repeatedly reaching to customer care toll free number of Air India. No response. They kept me waiting with music informing that all call agents are busy. I must have tried 15 times, all the time same answer.
Second option I sent mail to ecommerce.airindia.in. No response. Sent at least 5 reminders. No response.
Would be really grateful if this forum could help address my grievance.