Consumer Redressal

Spice jet doing business with our money We have faced a real problem with Spice jet in this lockdown period. We have booked three-time SPICEJET flight from Mumbai to Durgapur for 6 guests in our house and it’s got cancelled three times. Every time it got cancelled due to lockdown issue or airlines issue, but money is deducted from my account and credited to their credit shell account. Now our all guests reached their home by train due to unavailability of air service. Now almost our 40,000 INR is in SPICEJET credit shell and according to their guidelines, we can use that money to get tickets for those guests’ passengers only. It’s really a worst policy made by SPICEJET to harass people like us and doing their business with our money. In this lockdown period many of us and some poor migrant workers also purchased tickets from their hard earn money and after that flight got cancelled and their money invested in SPICEJET Credit shell. Our government need to make a rule or need to do pressurized this private airline to return all the money back to customers if flight is not getting operated. PNR : KF89NN and T4WBQR